How does the partner earn revenue?
The partner receives agreed partner pricing and is free to set the merchant price. The difference can create recurring margin when merchant customers transact. Exact terms are confirmed in the partner agreement.
Who owns the customer relationship, brand, and content?
The partner owns the customer relationship and the service is presented under the partner’s brand and colours wherever possible. The end customer owns its content. Cimple works through the partner and does not market directly to the merchant.
Can reporting be white-labelled?
Yes. Cimple and the relevant system platforms adapt reporting to the partner brand as far as the selected systems allow.
How are NDA and customer protection handled?
Responsibilities, customer protection, and other terms are set in the partner agreement. A separate NDA or additional protection can be arranged when requested.
Who provides support?
The partner owns the customer relationship and normally provides first-line support. Cimple can provide agreed second-line support through the partner.
Which platforms are a good fit?
POS, ecommerce, booking, ticketing, hospitality, retail, vertical SaaS, agencies, system integrators, marketplaces, and apps with merchant customers are all relevant.
Do we need a full API integration?
Not always. The right route may be an API, plugin, QR, scanner flow, or a combination. We start with the smallest solution that works for the first merchant group.
What is included in merchant onboarding and ongoing delivery?
The Merchant of Record is onboarded. Payment services may be included depending on market and setup. Cimple can also deliver translation, marketing, campaigns, and ongoing on-site operations when the partner wants to offer them.